UCHealth Poudre Valley Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.
Resolving a concern
If you feel that your complaint has not been promptly resolved to your satisfaction or if you verbalize your desire to file a written grievance, your request may be forwarded to our UCHealth Poudre Valley Hospital Patient Representatives.
Our Patient Representatives serve as liaisons between patients, the care team and the hospital. They provide a specific way to seek solutions, express grievances or ask questions. If, despite our best efforts, you or your family have problems or questions concerning your hospitalization, please call the Patient Representatives at 970.495.7346.
The Patient Representative will conduct a review of the grievance in collaboration with leadership from the area/unit at UCHealth Poudre Valley Hospital. The Patient Representative will provide you with a written response regarding the grievance investigation within a reasonable time.
Appealing the grievance
If you are dissatisfied with the outcome of the investigation conducted by the Patient Representatives, an appeal may be submitted in writing to the UCHealth Poudre Valley Hospital Chief Executive Officer (CEO) or his designee for an appeal review.
The CEO or designee will investigate and provide a written response of his/her findings within a reasonable time. If you remain dissatisfied with the CEO or designee’s response, you may appeal your grievance to the Colorado Department of Public Health and Environment. Information regarding the Colorado Department of Public Health and Environment’s investigation will be directly communicated to the patient by the State.
You may also file a grievance directly with the Colorado Department of Public Health and Environment, Health Facilities Division or the Colorado Department of Regulatory Agencies. UCHealth Poudre Valley Hospital is also a Joint Commission-Accredited organization, which means patients may also contact the Joint Commission.
Colorado Department of Public Health and Environment
Executive Director Health Facilities Division 4300 Cherry Creek Drive South
Denver, CO 80246
Phone: 303.692.2800 or 800.886.7689, ext. 2800
The Joint Commission
Office of Quality Monitoring One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Email: [email protected]
For more information on the UCHealth Poudre Valley Hospital grievance process, please contact the Patient Representative Office at 970.495.7346 or mail a letter to PVH Patient Representative, 1024 S. Lemay Ave. Fort Collins, CO 80524